PAYMENT – DELIVERY – RETURNS

PAYMENT

  1. Bank Account Deposit
    The option for a bank account deposit is available. The bank we work with is Piraeus Bank.
    Once your deposit is cross-checked by our system you item will be shipped immediately.     
    PIRAEUS BANK account number:
     5757086298726
    IBAN GR05 0172 7570 0057 5708 6298 726       BENEFICIARY : KREVATSOULIS & SIA O.E.
  2. Cash on Delivery (for Greece only)
  3. PayPal
  4. Credit or Debit Card

DELIVERY

Domestic delivery of products is carried out by ACS courier or ELTA courier.

Free shipping for all domestic orders and international orders over 250E.

For orders outside the E.U.  taxes and customs charges fall at the recipient’s responsibility.

International delivery of products is carried out  by

  • DHL courier 
    • By DHL delivery is carried out within 3-5 days for Europe and transportation costs are  22€ up to 1kilo of packages.For every additional kilo, additional charges may apply.
    • For the rest of the world delivery is carried out within 5-7 days and transportation costs are 30€ up to 1kilo of packages. Tax  and customs costs are paid by the recipient.
      • Our company is not responsible for delayed or lost items.
      • KLOTHO does not refund or replace lost items.

RETURNS

You have the right to return a product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, you shall include the payment receipt. A return shall be accepted solely upon approval on behalf of the company.
In the case of a return of a product, and depending on both the method you choose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company’s error, KLOTHO undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 2-3 working days, for returns within Greece via ACS couriers, or within 5-6 working days, for returns outside Greece via DHL couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we receive the returned product, we will process your request and notify you via email about the processing in approximately 5-6 working days.

Refund of  money is not possible for items sold during a period of offers.

If the reason for returning a product lies with a company’s error then there are two options:

  1. Refund of money
  2. Replacement of the product

REFUND OF MONEY IS NOT POSSIBLE IN CASE THE REASON OF THE RETURN DOES NOT LIE WITH THE COMPANY’S ERROR.

THE COMPANY IS NOT RESPONSIBLE FOR LOST OR DAMAGED ITEMS

 

 

DETAILED GUIDE ON PRODUCT RETURN

As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
When returning an item, you need to  send us an email at info@klotho.com.gr mentioning the order date and order number within the exclusive time-limit of five (5) days explaining the reason of the return.
All products returned to the KLOTHΌ storage room undergo meticulous quality control.
In case you wish to return any purchased products, you need to send the products to be returned to the following address and be charged with the courier cost.

KLOTHO
58, Stamathioudaki str.,
Rethymno, Crete
Greece