PAYMENT – DELIVERY – RETURNS

PAYMENT

  1. Bank Account Deposit
    The option for a bank account deposit is available. The banks we work with are Piraeus Bank and Eurobank.
    Once your deposit is cross-checked by our system you item will be shipped immediately.
    Piraeus Bank
    account number:
    6575-107102-650
    IBAN GR2301715750006575107102650

    Eurobank
    account number: 00260331420200437325
    IBAN GR4802603310000420200437325

  2. Cash on Delivery (for Greece only)
  3. Credit card payments will soon be available

DELIVERY

Kindly note that each item is handwoven and handmade and requires 7 days for its production.
Therefore delivery is scheduled 10 days upon purchase.

Domestic delivery of products is carried out by ACS courier.
It has a flat rate cost for orders up to 199 euros and it is free of charge for orders over 200 euros.

International delivery of products is carried out by GLS company and charges apply as follows:

In Europe within 3-5 working days, transportation costs are 20€ up to 2 kilos of packages. For every additional kilo, additional charges may apply.
In the rest of the world within 5-7 working days, transportation costs are 30€ up to 2 kilos of packages. For every additional kilo, additional charges may apply.

RETURNS

You have the right to return a product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
In the case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company’s error, KLOTHO undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 2-3 working days, for returns within Greece via ACS couriers, or within 5-6 working days, for returns outside Greece via GLS couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we receive the returned product, we will process your request and notify you via email about the processing in approximately 5-6 working days.

If the reason for returning a product lies with a company’s error then there are two options:

  1. Refund of money or
  2. Replacement of the product

DETAILED GUIDE ON PRODUCT RETURNS

As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
When returning an item, you need to fill in and send us an email at [email protected] mentioning the order date and order number within the exclusive time-limit of seven (7) days.
All products returned to the KLOTHΌ storage room undergo meticulous quality control.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:

KLOTHO
58, Stamathioudaki str.,
Rethymno, Crete
Greece